Company Policies and Procedures

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Company Policies

UIDAI Information Security Policy for External Ecosystem

UIDAI Information Security Policy for External Ecosystem - HFCL

Aadhaar Data Privacy and Protection Policy

Aadhar Data Privacy and Protection Policy - HFCL

Succession Plan for Board and Senior Management

Code of Practices and Procedures for Fair Disclosure of UPSI

Dividend Policy

Dividend Distribution Policy

Board Diversity Policy

Policy on Board Diversity

Code of Conduct for Directors & Senior Management

Evaluation Policy & Procedures

Policy for Evaluation of performance of Board of Directors

Evaluation Policy & Procedures_Feb_2017

Nomination & Remuneration Policy

Policy on Corporate Social Responsibility

List of Approved CSR Projects and Annual Action Plan for FY25

Policy on Corporate Social Responsibility

List of CSR Projects FY24.

Policy on Fit & Proper Criteria of Directors

Director’s Fit and Proper Criteria Policy

Policy on Prevention, Prohibition & Redressal of Sexual Harassment at the Workplace

HFCL HR PL15 Prevention, Prohibition and Redressal of Sexual Harrassment at Workplace

Policy on Related Party Transactions (RPT)

Related Party Transactions Policy

Preservation of Documents & Archival Policy

Policy on Preservation and Archival of Documents

Fair Practice Code

Fair Practice Code Policy

Fair Practice Code Policy Hindi

Fair Practice Code Policy Marathi

Fair Practice Code Policy Gujarati

Fair Practice Code Policy Bengali

Fair Practice Code Policy Konkani

Fair Practice Code Policy Malayalam

Fair Practice Code Policy Oriya

Fair Practice Code Policy Punjabi

Fair Practice Code Policy Tamil

Fair Practice Code Policy Urdu

Fair Practice Code Policy Assamese

Fair Practice Code Policy Kannada

Fair Practice Code Policy Telugu

Grievance Redressal Policy

RBI Integrated Ombudsman Scheme, 2021

Grievance Redressal Policy_Hindi

Grievance Redressal Policy_English

Salient Features of Ombudsman Scheme for NBFC Tamil

Salient Features of Ombudsman Scheme for NBFC Hindi

Salient Features of Ombudsman Scheme for NBFC Marathi

Salient Features of Ombudsman Scheme for NBFC Telugu

Salient Features of Ombudsman Scheme for NBFC Oriya

Salient Features of Ombudsman Scheme for NBFC Gujarati

Salient Features of Ombudsman Scheme for NBFC Konkani

Salient Features of Ombudsman Scheme for NBFC Punjabi

Salient Features of Ombudsman Scheme for NBFC Kannada

Salient Features of Ombudsman Scheme for NBFC Urdu

Salient Features of Ombudsman Scheme for NBFC Malayalam

Salient Features of Ombudsman Scheme for NBFC Assamese

Salient Features of Ombudsman Scheme for NBFC Bengali

Salient Features of Integrated Ombudsman Scheme, 2021

Pricing Policy

Appointment of Independent Directors - Terms & Conditions

Internal Guidelines on Corporate Governance

Guidelines on Corporate Governance

Whistle Blower Policy

Whistle Blower Policy HFCL

Whistle Blower Policy Operating Guidelines

Equal Opportunity Policy

Equal Opportunity Policy_November 2020

Schedule of Charges

Schedule of Charges - MG Loan

Schedule of charges - Loyalty Personal Loan (LPL)

Schedule of Charges - Paytm Personal Loan

Schedule of Charges - Unsecured Business Loan (UBL)

Schedule of Charges - Paisabazaar

Schedule of charges - Open Market Personal Loan(OMPL)

Schedule of charges - Two Wheeler Loan (TWL)

Schedule of charges - Used Car Loan (UCL)

Schedule of Charges - Construction Finance (CF)

Schedule of Charges - Corporate & Institutional Finance (CIF)

Schedule of Charges - Inventory Funding (INF)

Schedule of Charges - Loan Against Property (LAP)

Schedule of Charges - Small & Medium Sized Enterprises (SME)

Schedule of Charges - Supply Chain Finance (SCF)

Schedule of Charges - Guaranteed Emergency Credit Line (GECL)

Schedule of Charges - Mobikwik (BNPL)

Schedule of Charges - Credit Vidya Loan (CVL)

Schedule of Charges - Hero Instant Personal Loans(HIPL)

RBI Outsourcing Policy

Framework on Materiality of Outsourcing

COVID-19 - Regulatory Package - HFCL Policy

COVID-19 – Addendum_Jun20 Regulatory Package - HFCL Policy

COVID 19_FAQ_2.0 Extension Corporate Finance - HFCL

COVID 19_FAQ_2.0 Extension Retail Finance - HFCL

Moratorium Policy HFCL Addendum July20

Code of Conduct to Regulate, Monitor and Report Trading by Designated Persons

Code of Internal Procedure and Conduct

Labour Compliances

Details for CLRA

Policy on Appointment of Statutory Auditors

Economic Sanctions and Trade Control Compliance Policy

Policy For Determining Material Subsidiaries

Policy on Determining Material Subsidiary

HIV & AIDS (Prevention & control) Policy

HIV & AIDS (Prevention & control) Policy V1.2

HIV & AIDS (Prevention & control) management plan V1.2

Process for Release of Security Documents of Personal Loans in the event of demise of the borrower

Process Note

Annexure 1

Annexure 2

Policy on Loans and Advances to Directors KMPs SMPs and their relatives etc

Code of Conduct for Collections & Recovery Agents

COC for Recovery Agents

Policy for Determination of Materiality

Policy and Procedure for enquiry in case of leak /suspected leak of UPSI

Policy and Procedure for enquiry in case of leak of UPSI

Know Your Customer Documentation Checklist

Know Your Customer Documentation Checklist.pdf