What You Can Do to Stay Safe from Fraud

With great conveniences come greater risks. Online transaction-related fraud is just one of them. You can steer clear of such dangers by being vigilant and taking certain precautions before transacting online.

Avoid Super Cheap Loans

An online lender offering a loan at a 1% or 2% interest rate could be a red flag. Such tempting offers are solely intended to steal your personal information including banking details.

Avoid Sharing Sensitive Information

Legitimate lenders never request personal information such as ATM pins, credit card passwords, or CVVs. They also never ask for receipts from past bank transactions. Beware, if someone asks you for these details.

Keep Your Data Confidential

Sharing sensitive information via text message or email is never a good idea. Also, avoid posting your personal details on social networking sites.

Always Raise Your Concerns and Queries

Never be afraid to ask questions if you receive a call from someone claiming to be a financial institution's representative. During the phone call, gather as much information as possible. A fake caller will not be able to answer your specific questions.

Use Secure Websites

Always check the URL (website link) before clicking on it. A URL starting with "HTTPS://" indicates that the website is reliable and secure.

Use Secure Internet Connection

Always use a secure Internet connection for online transactions and other finance-related things. Ensure your device’s Antivirus and Firewall are up and running. Avoid transacting online from cyber cafes and using unknown devices.

Use Verified Apps

Fake loan apps are becoming increasingly popular among scammers. Therefore, opt for a well-known lender in the industry, look up their physical address, read customer reviews, and check if the lender of your choice is registered with the RBI or any other regulating body.

Tips on protecting yourself from fraud

Here are some reminders to protect yourself against these attacks:

When you receive messages from anyone, be suspicious. Financial institution will never request your OTP, CVV, or PIN over the phone, text, or email.
Inquire more and ask more questions. Fraudsters are trained to seem believable. Don't be hesitant to ask follow-up questions to confirm the veracity of a call.
Check the validity of the URLs supplied. Don't be too hasty to click. If the URL begins with "https://," it is confirmed and safe.
Contact us using the phone number(s) or email address(es) listed on our official website. Don't rely on information provided by the caller or email.
Keep your contact information confidential. Avoid sharing personal information, online purchasing receipts, IDs, and other sensitive information on social media.

Beware of EMI Frauds

Dear Hero FinCorp Customer,
Recently, some unauthorised entity/person posing as a Hero FinCorp representative attempted to contact our customers about EMI payments. Be aware, we accept EMI payments only through the following procedure.

We always schedule your EMI dates. So, never respond if you receive a call on behalf of Hero FinCorp seeking advance payment.
We auto-debit the EMI from the account provided to or verified with us during the loan agreement signing process.
Always choose an authorised payment option to pay your missed EMI. You can visit https://www.herofincorp.com/pay-online to clear such dues.
We never ask you to pay your EMI in a specific bank account, wallet, UPI, or digital form.
We do not have any offers or schemes for the payment of an advance or a missed EMI.
Do not believe any kind of misinformation, offers, or schemes proposed by an unauthorised person or entity regarding the payment of your EMI

Report a Fraud

In case you would like to report an unauthorized person or communication sent to you,Please email us at customer.care@herofincorp.com for Two-wheeler Loan, Used Car Loan, Personal Loan & Loyalty Personal Loan. For corporate loans write to us at corporate.care@herofincorp.com.

Beware of Frauds